Whether you're shopping for a gala, prom, wedding, or a winter evening out, we've gathered the most common questions below to help you find the right dress and understand what to expect after you order.
Finding the Right Dress
How do I browse dresses by occasion or style?
Monaviro organises its 264-piece catalogue into primary collections—Evening Gowns, Cocktail Dresses, Formal Sets, and Winter Coats—plus sub-collections that group pieces by silhouette, neckline, or fabric detail. Start with the collection that matches your event type, then narrow by style (for example, Mermaid Fit, Strapless Neckline, or Sequin Sparkle under Evening Gowns).
Can I find a dress for a specific event like prom, a black-tie gala, or a wedding?
Yes. Evening Gowns and Cocktail Dresses are the most common choices for formal events. Individual product pages list suggested occasions (black-tie galas, pageants, red-carpet evenings, bridesmaid looks, wedding guest attire, and more). Use the collection filters or browse Best Sellers to see what other shoppers are choosing for similar events.
What colours are available?
Colour options vary by style. Representative evening gowns come in shades such as Black, Burgundy, Blush Pink, Sage Green, Champagne, Sky Blue, Plum, and Dusty Rose. Each product page shows the exact swatches available for that item. If a colour you want is sold out, it will appear greyed out or unavailable on the product page.
Sizing and Fit
What size range does Monaviro offer?
Most dresses are available in S, M, L, XL, 2XL, and 3XL. The exact size options for each item are listed on its product page.
How do I choose the right size?
Monaviro evening gowns are designed with a slim, tailored fit through the bust, waist, and hips. If you are between sizes or prefer a slightly looser fit around the hips, we recommend sizing up. Manual measurements may vary by 0.4–1.2 inches, so please check the measurement chart on each product page before ordering.
Are the dresses true to size?
Fit can differ by silhouette. Mermaid and sheath styles tend to run closer to the body, while A-Line Flow and cape-sleeve designs allow more room through the skirt. Each product page includes a Fabric & Fit section describing the cut. Always refer to the specific item's size guide rather than assuming consistency across styles.
Ordering and Delivery
How long does it take to process and ship my order?
Orders are processed within 1–3 business days. After dispatch, estimated delivery time is 7–12 business days. Total time from checkout to arrival is therefore approximately 8–15 business days, depending on processing speed and carrier transit.
Where does Monaviro ship?
Monaviro serves customers in the United States and Europe. Specific destination countries and any shipping restrictions are shown at checkout before you complete your purchase.
Can I track my package?
Once your order is dispatched, you will receive a confirmation email with tracking information if your shipment qualifies for a tracking number. If you haven't received an update after the estimated shipping window, contact us at pauline@monaviro.shop with your order number.
What if my order arrives late, damaged, or incorrect?
If your package is delayed beyond the estimated window, arrives damaged, or contains the wrong item, please email pauline@monaviro.shop with your order number and a photo of the issue. We will review your case and guide you through the next steps.
Returns and Exchanges
Can I return or exchange a dress?
Return and exchange eligibility depends on the condition of the item and the time elapsed since delivery. Please contact pauline@monaviro.shop before sending anything back so we can confirm whether your order qualifies and provide the correct return instructions.
Support and Contact
How do I reach Monaviro customer support?
Email us at pauline@monaviro.shop. When contacting us about an order, please include your order number, the email address used at checkout, and a brief description of your question or issue. This helps us respond as quickly as possible.
Can I change or cancel my order after placing it?
Because orders begin processing within 1–3 business days, changes or cancellations may not be possible once dispatch has started. Contact pauline@monaviro.shop as soon as possible with your order number, and we will let you know whether the change can be accommodated.