Privacy Policy

Monaviro is operated by MONTAGUE PIERRE CONSULTANCY LTD, registered in London, United Kingdom. We sell through our Shopify storefront at monaviro.shop and serve customers in the United States and Europe. This policy explains what personal information we handle, why we handle it, and what choices you have.

Information We Collect

When you place an order, contact us, or interact with our site, we may collect the following:

Contact and order details: your name, email address, phone number, billing address, shipping address, and any information you provide when communicating with our team.
Transaction records: items purchased, order amount, payment status, delivery confirmation, and related correspondence. Payment card numbers and security codes are processed by our payment provider and are not stored on our servers.
Automatic technical data: when you visit monaviro.shop, our hosting platform may log your IP address, browser type, device information, referring pages, and interactions such as pages viewed, items added to cart, and checkout steps.

We receive information from Shopify as our platform provider, from payment processors handling transactions, and from shipping carriers delivering orders. We do not collect information from data brokers or third-party advertising networks unless you have interacted with a service we have specifically enabled.

How We Use Your Information

We process your personal information for the following purposes:

Fulfilling orders, processing payments, and arranging delivery.
Providing customer support, handling returns, and resolving disputes.
Maintaining the security and integrity of our store and preventing fraud.
Improving our website, product selection, and shopping experience through basic analytics.
Sending marketing communications only where you have opted in.

Order fulfilment and security are necessary for us to operate. Analytics and marketing are optional and, where required by applicable law, subject to your consent.

Who We Share Information With

We share personal information only as needed to run our business. This includes:

Shopify as our e-commerce platform, which processes orders, payments, and site operations under its own privacy terms. You can review how Shopify handles consumer data in the Shopify Consumer Privacy Policy.
Payment processors that handle transaction authorisation.
Shipping carriers that deliver your orders.
Customer support or IT tools that help us operate the store.

We may also disclose information when required by law, to protect our legal rights, or in connection with a business transfer. We do not sell your personal information for cross-context behavioural advertising.

Cookies and Tracking Technologies

Our store uses cookies and similar technologies to keep the site functional, remember your preferences, and understand how visitors interact with our pages. These fall into broad categories:

Essential: required for cart, checkout, and login to work.
Preferences: remember language, currency, or display settings.
Analytics: help us understand traffic patterns and improve the store.
Marketing: used only if enabled and with your consent where applicable.

You can manage non-essential cookies through a cookie consent banner if one is presented on our site, or through your browser settings. Note that disabling essential cookies may prevent you from completing purchases. Shopify's general use of cookies is described in the Shopify Cookie Policy; that page explains the platform's practices but does not replace this policy's description of our own store.

How Long We Keep Your Information

We retain personal information only as long as necessary to fulfil the purposes described above, comply with tax and accounting obligations, resolve disputes, and meet applicable legal requirements. Order records are kept for legitimate business and regulatory purposes; marketing consent records are kept until you withdraw them.

Protecting Your Information

We take reasonable technical and organisational measures to protect your personal information, including restricting access to authorised personnel and requiring service providers to handle data responsibly. No method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute protection against unauthorised access.

Your Rights and Choices

Depending on your location, applicable law may grant you rights to access, correct, delete, or restrict the processing of your personal information, to object to certain uses, and to withdraw previously given consent. You can unsubscribe from marketing emails at any time using the link in those messages.

To exercise any of these rights or to ask a question about this policy, contact us at pauline@monaviro.shop. We may need to verify your identity before fulfilling a request to protect your information.

Children and Policy Updates

Monaviro is not directed at children and we do not knowingly collect personal information from them. If you believe a child has provided us with data, please contact us so we can address it.

We may update this policy as our business, technology, or legal obligations change. The current version is always available on this page.